Last updated: May 2025
These Terms of Service (“Terms”) govern your use of the youumatter2.in website and the therapy services provided by Sanya Oberoi (“Therapist,” “we,” “us”). By using this website or booking a session, you agree to these Terms.
About the Practice
youumatter2 is the private practice of Sanya Oberoi, Counselling Psychologist. Sessions are offered online (via Google Meet) and in person at our clinic in Pitampura, New Delhi.
What we offer:
- Individual talk therapy and counselling
- Evidence-based therapeutic approaches
- A safe, confidential space for reflection and growth
What we do not offer:
- Psychiatric services or medication prescription
- Medical diagnosis
- Emergency or crisis intervention services
Booking and Sessions
Scheduling
Sessions are booked through Calendly or by contacting us on WhatsApp. By booking a session, you confirm that the information you provide is accurate and that you are seeking services voluntarily.
Session duration
A standard session is 50 minutes. The first session may be preceded by a brief introductory conversation on WhatsApp to ensure a good fit.
Fees
Session fees are communicated at the time of booking. Payment is expected before or at the time of each session unless otherwise agreed.
Cancellation and Rescheduling
- You may cancel or reschedule a session at least 2 hours before the scheduled time at no charge.
- Cancellations made less than 2 hours before the session, or no-shows, will be treated as a completed session and the full fee will apply.
- We understand that emergencies happen. Please reach out as early as possible and we will do our best to accommodate you.
Confidentiality
Everything discussed in therapy is confidential. We follow the ethical guidelines established for counselling professionals in India.
Confidentiality may be broken only in the following circumstances:
- Imminent risk of harm to yourself or others
- A lawful court order
- Reported or suspected abuse of a child or vulnerable individual
These limits are explained before therapy begins and are standard across the profession.
Not an Emergency Service
youumatter2 is not an emergency service. If you are in crisis or experiencing thoughts of self-harm, please contact:
- iCall India: 9152987821
- Vandrevala Foundation: 1860 266 2345
- Emergency services: 112
Please do not wait for a therapy appointment if you need immediate support.
Your Responsibilities
As a client, you agree to:
- Provide honest and accurate information
- Attend sessions on time or cancel as per the policy above
- Communicate openly about your needs and comfort level during sessions
- Understand that therapy is a collaborative process and outcomes cannot be guaranteed
Limitation of Liability
Therapy is a professional service aimed at supporting your emotional and psychological well-being. However:
- We do not guarantee specific outcomes from therapy
- Therapy may involve discussing difficult emotions, which can be temporarily uncomfortable — this is a normal part of the process
- Our liability is limited to the fees paid for the specific session in question
Intellectual Property
All content on youumatter2.in — including text, design, images, and branding — is the property of youumatter2 and Avonix Studio. You may not reproduce, distribute, or use any content without written permission.
Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
Contact
If you have questions about these Terms:
Sanya Oberoi
Email: youumatter2@gmail.com
Website: youumatter2.in