Last updated: May 2025
youumatter2 (“we,” “us,” or “our”) is the private therapy practice of Sanya Oberoi, Counselling Psychologist. This Privacy Policy explains how we collect, use, and protect your personal information when you visit youumatter2.in or use our services.
Information We Collect
When you contact us
If you fill out our contact form, message us on WhatsApp, or email us, we collect the information you provide — such as your name, email address, phone number, and the content of your message.
When you book a session
We use Calendly for appointment scheduling. When you book, Calendly collects your name, email, and any information you include in the booking form. Calendly’s own privacy policy governs that data.
When you browse the site
We use Google Tag Manager and Google Analytics to understand how visitors use our website. These tools collect anonymised data such as pages visited, time on site, device type, and approximate location. No personally identifiable therapy information is collected through analytics.
Cookies
Our site uses essential cookies to keep the website functioning. Google Analytics sets its own cookies to track site usage. You can disable cookies in your browser settings at any time.
How We Use Your Information
We use your information only to:
- Respond to your enquiries and messages
- Schedule and manage therapy appointments
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or share your personal information with any third party for marketing purposes.
Third-Party Services
We rely on the following services, each with its own privacy policy:
| Service | Purpose |
|---|---|
| Calendly | Appointment scheduling |
| WhatsApp (Meta) | Client communication |
| Google Analytics | Website analytics |
| Google Tag Manager | Tag management |
| Google Search Console | Search performance |
| WPForms | Contact form submissions |
| Hostinger | Website hosting |
| Cloudflare | Security and performance |
We share only the minimum information necessary for each service to function.
Confidentiality
All information shared during therapy sessions is strictly confidential. We follow the ethical guidelines of the Rehabilitation Council of India and standard counselling practice.
Exceptions to confidentiality apply only when:
- There is an immediate risk of harm to you or someone else
- A court of law issues a lawful order
- There is reported or suspected abuse of a child or vulnerable person
These exceptions are discussed with every client before therapy begins.
Data Storage and Security
Your information is stored securely. Form submissions are saved within our WordPress installation hosted on Hostinger’s servers. We use SSL encryption across the entire site. Access to client data is restricted to Sanya Oberoi only.
Your Rights
Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent at any time
To exercise any of these rights, email us at hello@youumatter2.in.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
Contact
If you have questions about this Privacy Policy or how your data is handled:
Sanya Oberoi
Email: youumatter2@gmail.com
Website: youumatter2.in